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SAFETY PROTOCOLS & FAQ

CLIENT MANAGEMENT & YOUR BOOKING PROCEDURE

Both employees and spa guests will still be required to wear masks for all services, with Facials being the only exception. Please do not come to the spa with any cold or flu like symptoms or if you have been in contact with anyone with Covid, we will continue to follow the guidelines and continue the COVID safety protocols that have been in place since May 2020.

  • What to expect during your appointment?
    Clients will be asked to wash their hands in the treatment room prior to their service. Prior to your treatment, your therapist will wash her hands in the sink in the room.
  • Your therapist will also be wearing a mask during your entire spa treatment
    If you are receiving a massage, you may remove your mask while you are face down. However, if you prefer to keep it on and move your head to one side, we have accommodated side massage flow. If you are receiving a facial, your mask will be required to come off, however, your therapist will be using a shield, in addition to their mask.
  • Enhanced Cleaning?
    Additional time will be taken in between each client to ensure thorough disinfection procedures are followed. We have provided a checklist in each room for the therapist to follow. We use hospital grade, Virucidal cleaning agents on every surface. We change our linen between each client and all linen laundered and sanitized in hot water. The bed and pillow are wiped down after each client. We have replaced our pillowcases with antimicrobial vinyl so they can be disinfected after use. We will wipe down with Virucidal cleaners, every bottle or surface touched such as counters, containers, light switches, doorknobs, beds and stools.
  • What is a chemical peel?
    A chemical peel is a procedure in which a chemical solution is applied to the skin to remove the top layers. The skin that grows back is smoother.
  • Can you see results after 1 peel?
    notice a visible improvement in your skin after one peel, but best results are obtained with multiple treatments over time.
  • How many chemical peels will I need to see results?
    If you are treating concerns such as sun damage or acne, multiple peels will be required. Some improvement will be seen after each peel, but it typically takes a series of 6 or more peels may advise you to steer clear of cosmetics for 7 to 10 days after your chemical peel, and you might also be advised to wait even longer.
  • Are chemical peels safe for dark skin tones?
    People with dark skin tones should use mild to moderate-strength peels only and should work with a medical or license Esthetician professional. However at Lajori’s Beauty Bar & Spa we use VI peeling system that is safe for all Fitzpatrick skin types.
  • What is your Cancellation Policy?
    As service providers, if we do not provide the service, we cannot make an income. Therefore, we greatly appreciate when clients give us a FULL 24 hour notice if the need to cancel. Clients are responsible for 100% of the service total when rescheduling, canceling within 24 hours and no-shows.
  • Are Deposits required?
    Deposits are required and are non-refundable but are transferable with 24-hour notice.
  • Late Arrivals
    We reserve the right to reschedule anyone running more than 15 minutes late to their appointment. Unfortunately, additional time cannot be given to clients that arrive late to their appointment. Clients running more than 15 minutes late will be considered No-Show Documented emergencies are always taken into consideration. However, lack of babysitter, getting called into work, or car trouble are not considered emergencies that are exempted from our cancellation policy.
  • Children in the Spa
    Due to the nature of our small intimate suite and our insurance policy, children and guest are not allowed in the treatment room. Those that arrive with children or guest will be required to reschedule for a different day.
  • What is your return/refund policy?
    All service, packages, and product sales are final. We do not accept exchanges or offer refunds on products purchased. We do not offer refunds on services provided.
  • How do I prepare for my appointment?
    Appointment preparation greatly depends on the treatment. For exfoliating treatments like dermaplaning, chemical peels or microdermabrasion, you will need to stop use of exfoliating products at home at least 3 days prior to your appointment (retinol, AHAs and BHAs, scrubs, etc.) Avoid sun exposure for all appointments and drink plenty of water. During booking, we will make sure to relay any important information to you, so you are well prepared.
  • How do I determine which facial to book first?
    To ensure we provide you with a safe skin care experience, we require all clients to start with the consultation. We will ask questions about your current skincare regimen, your skincare goals, your sun exposure history, etc. and take an up-close look at your skin to determine which treatment is best for you.
  • Can I still enjoy a facial if I’m pregnant?
    Absolutely! We offer products and services that ae safe for pregnant and breast-feeding mother. If you are more than 20 weeks pregnant, one must get a consent from your doctor stating that it is ok to lay on your back 50-80 minutes for your service.
  • What product lines do you use?
    Tyshari has carefully picked professional medical grade, results driven products that are safe for all skin types and ethnicities. Currently, Lajori’s Beauty Bar & Spa uses Skin Better Science, Skin Ceuticals, Dermalogica, Image, VI Peel, DMK and Skin Script products. Each line is geared towards treating specific skin types and concerns.
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